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COVID-19 Business Support and Resources

View COVID-19 updates, resources and services.

Business Hotline and Call Center

City staff are available to answer COVID-19 business-related questions through the Business Hotline and Call Center. For immediate assistance, contact the Business Hotline and Call Center at 562-570-4BIZ (4249). The Business Hotline and Call Center hours are 8:00AM – 5:00PM (Monday – Sunday). City staff will respond to voicemails made after business hours within 24 hours.

Support for Developers, Builders, 
Business Owners and Property Owners

For developers, builders, business owners, and property owners with active or proposed development projects see the links below:

City Building and Safety support

City Code Enforcement support

City Inspections support

City Planning support


‘Safer at Home’ Order (Business Closures) 

On March 19, 2020, the City’s Health and Human Services Department (Health Department) instituted the ‘Safer at Home’ Order. The Order is effective March 19, 2020 through April 19, 2020, unless otherwise specified. The Order outlines specific business closures. Please see the list below. For Order details and specifics, visit the Safer at Home Order for Control of COVID-19.

Essential businesses are to remain open

  • Grocery stores including certified farmers’ markets, farm and produce stands, convenience stores and delivery services
  • Restaurants for take-out, delivery and drive-thru
  • Financial institutions including banks and credit unions
  • Transportation services including taxis, rideshares, gas stations, car repair shops and bicycle repair shops
  • Healthcare operations including hospitals, clinics, dentists, pharmacies, veterinary care providers and cannabis dispensaries
  • Hardware stores including hardware and building supplies stores

Non-essential businesses are to close

  • Gyms and other fitness facilities
  • Indoor or outdoor playgrounds expect those located in childcare centers
  • Large entertainment facilities such as movie theaters, bowling alleys and arcades
  • Shopping centers and malls
  • Hair salons, barber shops and nail salons
  • Waxing services
  • Cosmetology
  • Spa services such as facials, massages and body scrubs
  • Electrolysis

Economic Relief Package (Economic Resiliency Program)

On March 18, 2020, the Long Beach City Council unanimously voted to direct City staff to develop an economic resiliency program that would assist Long Beach families, workers and small businesses affected by the COVID-19 pandemic.

City Council directed the City Manager to work with the City Attorney’s Office and other relevant City Departments to review a wide-ranging package of services and resources. An emergency ordinance will come back to City Council soon for adoption. City staff will report back to City Council on the feasibility and implementation of the requested items. For more information on the services and resources included in the Package, review the press release

Free Virtual Business Consultation

Small Business Development Center (SBDC)
The SBDC is the most comprehensive small business assistance network in the country and its territories. The SBDC is providing free virtual business consultation and is assisting small businesses with disaster preparedness and recovery. Business consultants are available to help answer questions regarding supply chain disruption and liability, technology plans for setting up remote work stations for employees, concerns about cashflow during disruption and concerns about credit and finance issues. For business consultation assistance, contact the local SBDC at 562-938-5100 or visit https://longbeachsbdc.org/.

Business Financial Assistance

There are several loan options for businesses affected by COVID-19. To get started, it is recommended that potential borrowers sign up as a client with SBDC online.  Once registered, borrowers may call the SBDC at 562-938-5100 to set up an appointment with a business advisor who will assist with navigating the loan application process. If individuals have an active loan with the City, they may qualify for a deferred payment arrangement.

Paycheck Protection Program (PPP)
The Paycheck Protection Program (PPP) is a federal loan from the U.S. Small Business Administration (SBA) that enables small business owners to pay their employees during the COVID-19 pandemic. The loan can cover payroll costs, interest on most mortgages and rent and utilities costs over the 8-week period after the loan is made. For more information, visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp.

Emergency Microloan Program
The Emergency Microloan Program is designed to support Long Beach micro-enterprises with five (5) or less employees on a first-come, first-served basis. Loans from $2,500 to $10,000 are available and can be used for a variety of legitimate business needs.

Disaster Assistance Loan
Up to $2 million in financial assistance for small businesses. For assistance, contact the U.S. Small Business Administration (SBA) Disaster Customer Service Center at 800-659-2955 or email disastercustomerservice@sba.gov.

Grow Long Beach Loan
Affordable loans from $100,000 to $2 million. Loan proceeds may be used for a variety of legitimate business needs.

Jump Start Loan Program
Jump Start provides microloans, technical assistance and financial literacy training. Loan amounts range from $500 to $10,000. Loan proceeds may be used for a variety of legitimate business needs.

Kiva Long Beach Loan Program
Zero percent interest loans from $500 to $15,000. Loan proceeds may be used for a variety of legitimate business needs.

Job Assistance

WorkPlace Job Center
The WorkPlace (Job Center) is open and is assisting Long Beach families, workers and small businesses affected by COVID-19. The Job Center is managed by Pacific Gateway and provides the following services listed below in Long Beach, Signal Hill and the Los Angeles Harbor communities. For job assistance, visit http://www.pacific-gateway.org/.
  • Job search assistance with connections to employers who are hiring
  • Career counseling and vocational training to help individuals make long-term plans and connect to growing sectors of the economy
  • Information about special State, County and City programs for employees who face potential layoffs and downsizing

Resources for Employees

Disability Insurance (DI)
Disability Insurance (DI) provides short-term benefits to eligible employees who have a full or partial loss of wages due to a non-work-related illness, injury or pregnancy. For DI assistance, visit https://www.edd.ca.gov/Disability/Disability_Insurance.htm.

Paid Family Leave (PFL)
Paid Family Leave (PFL) provides benefits to individuals who need to take time off work to care for a seriously ill child, parent, parent-in-law, grandparent, grandchild, sibling, spouse or registered domestic partner. For PFL assistance, visit https://www.edd.ca.gov/Disability/Paid_Family_Leave.htm.

Paid Sick Leave (PSL)
An employee who, on or after July 1, 2015, works in California for 30 or more days within a year from the beginning of employment, is entitled to Paid Sick Leave (PSL). For PSL assistance, visit https://www.dir.ca.gov/dlse/paid_sick_leave.htm

Unemployment Insurance (UI)
The Unemployment Insurance (UI) Program pays benefits to employees who have lost their job and meet the Program’s eligibility requirements. Individuals who have become unemployed or partially unemployed may file a UI claim. For UI assistance, visit https://edd.ca.gov/unemployment/.

Workers’ Compensation (WC)
Workers’ Compensation aids employees who suffer from work-related injuries or illnesses. For WC assistance, visit https://edd.ca.gov/unemployment/.

Resources for Employers

COVID-19 Small Business Survival Guide
The California Small Business Development Center (California SBDC) Program created the COVID-19 Small Business Survival Guide to provide best practices to navigate the COVID-19 pandemic. Guide https://www.norcalsbdc.org/sites/default/files/COVID%2019_Resources_CA-SBDC.pdf.

Guide on Preparing Workplace for COVID-19
The Occupational Safety and Health Administration (OSHA) prepared the Guide on Preparing Workplace for COVID-19. This resource includes recommendations and descriptions of mandatory safety and health standards. Guide https://www.osha.gov/Publications/OSHA3990.pdf.

Interim Guidance for Businesses and Employers to Plan and Respond to COVID-19
The Centers for Disease Control and Prevention (CDC) prepared interim guidance for businesses and employers to plan and respond to COVID-19. The guidance includes best practices for preventing workplace exposures of COVID-19 in non-healthcare settings. Guidance https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html.

Interim Guidelines for General Industry on 2019 Novel Coronavirus Disease COVID-19
The California Division of Occupational Safety and Health (Cal/OSHA) prepared interim guidelines for general industries to prevent the exposure of COVID-19. Guidelines https://www.dir.ca.gov/dosh/coronavirus/General-Industry.html.

Payroll Tax Assistance (PTA)
Employers may request up to a 60-day extension of time from the State’s Employment Development Department (EDD). Employers can file state payroll reports and/or deposit state payroll taxes without penalty or interest if they are experiencing a hardship because of COVID-19. For (PTA) assistance, visit https://www.edd.ca.gov/about_edd/coronavirus-2019.htm.

For questions, call the EDD Taxpayer Assistance Center:

  • Toll-free from the U.S. or Canada: 888-745-3886
  • Hearing impaired (TTY): 800-547-9565
  • Outside the U.S. or Canada: 916-464-3502

Workplace Health and Safety
Workplace safety and health regulations in the State require employers to protect workers exposed to diseases such as COVID-19. The California Division of Occupational Safety and Health (Cal/OSHA) has posted guidance to help employers comply with these safety requirements and to provide workers information on how to protect themselves. For workplace safety and health regulations assistance, visit https://www.dir.ca.gov/dosh/coronavirus/General-Industry.html.

Work Sharing Program (WPS)
Work Sharing Program (WSP) helps employees whose hours and wages have been reduced. In addition, the WSP helps employers minimize or eliminate the need for layoffs, keep trained employees and quickly prepare when business conditions improve and avoid the cost of recruiting, hiring, and training new employees. For WSP assistance, visit https://www.edd.ca.gov/unemployment/Work_Sharing_Program.htm.



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