Assistance & Resources
If you have questions or need help connecting to resources, please call the Long Beach Resource Line at 562-570-INFO (4636), select option 5 and leave a message for a return call, or fill out our Resource Referral form.
In addition to the resources listed below, the People's Guide to Welfare, Health & Other Services (Spanish) has information about how residents can get food, money, housing, health care and other help from government programs and community services.
The City received Coronavirus Aid, Relief and Economic Security (CARES) Act funding to support relief and community recovery and resiliency. The following Health Department services and resources are available to Long Beach residents:
Older Adult Services
The City is continuing to ensure that older adults have the support services and tools needed to maintain their health and well-being during the pandemic by offering a number of programs and services, including a food distribution program, conducting community outreach and education, and providing programming and services to reduce social isolation or loneliness and more.
Food and Meal Delivery Program
The City is partnering with local organizations to offer food and meal delivery aid for older adults and individuals who have tested positive for COVID-19 and are isolating in their homes. Individuals 60 years of age and over, those who have tested positive for COVID-19, and those with specific underlying health conditions are eligible for participation in this program.
Healthy Aging Center Messaging Service: Through this messaging service, people can receive periodic updates on issues related to the COVID-19 pandemic including resources, services and information specifically for older adults.
Senior Links Case Management: Staffing has been expanded to provide intensive case management and referral services through the Long Beach Healthy Aging Center. As part of this expansion, telehealth services are being offered and a device lending program is in development to reduce barriers for connecting to care virtually. Anyone 55 or older living in Long Beach, who needs help to continue living safely and independently in their home, is encouraged to seek care.
Residents can contact the City’s Resource Line at 562.570.INFO (4636), option 5, to be connected to these resources.
Black Health Equity Services
Licensed behavioral health clinicians are available to provide culturally-affirming mental health and substance abuse counseling services to uninsured or underinsured Black residents during the pandemic. Other initiatives to support Black health are addressed in separate programs and include a Mental Health provider program and a Black Health Collaborative in collaboration with California State University, Long Beach.
Those interested in receiving mental health services can make a referral here. For more information, residents can also contact the City’s Resource Line at 562.570.INFO (4636), option 5.
Mental Health for Children
More than 500 developmental play therapy kits are available to support telehealth therapy sessions for children and families. For more information, residents can contact The Guidance Center at 562.595.1159 or the City’s Resource Line at 562.570.INFO (4636), option 5.
Domestic Violence Services
Trauma-resiliency-informed domestic violence services, such as behavioral and mental health counseling, emergency housing vouchers and assistance with sheltering for victims or survivors of domestic and interpersonal violence are available for residents in need of support. For more information, people can contact the City’s Resource Line at 562.570.INFO (4636), option 5.
Infant and Toddler Supplies
Infant care supplies, including diapers, formula, baby wipes and more are being made available at weekly distributions to support families that have been financially impacted by the COVID-19 pandemic. All Long Beach residents with young children, as well as Long Beach-based childcare and education providers, are eligible to receive supplies. Distributions for families are scheduled each Friday and are expected to continue into the first few months of 2021. For more information, residents can contact the City’s Resource Line at 562.570.INFO (4636), option 5.
Please visit the City’s Coronavirus Aid, Relief, and Economic Security (CARES) Act website for regular updates as new programs and partners come online, or residents can contact the City’s Resource Line at 562.570.INFO (4636), option 5.
Infant and Toddler Supplies
All Long Beach residents with young children, as well as Long Beach-based childcare and education providers, are eligible to receive supplies. Distributions for families will begin every Friday, starting Nov. 6 at the following sites, while supplies last:
Selected Long Beach Parks: Fridays, 3 p.m. to 5 p.m.
- Cesar E. Chavez Park (401 Golden Ave.)
- El Dorado Park West (2800 N. Studebaker Rd.)
- Houghton Park (6301 Myrtle Ave.)
- Ernest McBride Park & Cal Rec Community Center (1550 Martin Luther King, Jr. Ave.)
- Silverado Park (1545 W. 31st St.)
Selected Long Beach Unified School District (LBUSD) School Sites: Fridays, 11 a.m. to 12:30 p.m.
- Addams Elementary School (256 E. Plymouth St.)
- Nieto Herrera Elementary School (1620 Temple Ave.)
- McKinley Elementary School (6822 Paramount Blvd.)
- Roosevelt Elementary School (1574 Linden Ave.)
*Note that distributions will not be held during holiday weeks.
This effort is made avaible through the Coronavirus Aid, Relief and Economic Security (CARES) Act funding and in collaboration with the Long Beach Department of Health and Human Services and the Long Beach Early Childhood Education Program, Long Beach Department of Parks, Recreation and Marine, The Nonprofit Partnership, The Mayor’s Fund for Education, LBUSD, the Salvation Army, and participating child care centers.
Talking to children about COVID-19
- The Centers for Disease Control and Prevention (CDC) has provided guidance on how to talk with children about COVID-19.
- These kid friendly information cards from The Guidance Center can help make talking about COVID-19 with young children easier.
- Guía para padres de niños pequeños y en edad escolar sobre cómo hablarles sobre el coronavirus. (Desde: Child Mind Institute del Emerson Collective)
At-home learning opportunities
- Learn about water and energy conservation and waste reduction through science-based games and curriculum from the National Children’s Theater, in partnership with Long Beach Water, Long Beach Energy Resources and Long Beach Recycles.
- Access at-home learning and other resources for students, families, schools, and system leaders through the Emerson Collective.
Childcare for essential workers
- WeeCare strives to make affordable, world-class daycares accessible to all families. Call 323-421-7479 or visit their website to be connected to immediate child care (often placed in 2-4 hours) throughout the state.
- Programs are open to mixed aged children who are now “home-schooling” and infants and toddlers, whose parent(s)/caregiver(s) are essential workers and cannot be at home with them all hours.
Children's Home Society (CHS)
- CHS provides parents and guardians with information about child care options, provides referrals to resources available in your community, and gives referrals to licensed child care programs throughout the Greater Long Beach area. You can find referrals through their online database or by calling (562) 256-7400.
- Crystal Stairs offers free customized child care referrals by telephone or online as well as child development resources to any family seeking child care within the service area. Families may also qualify for subsidized child care.
If it is a life-threatening emergency, please call 911.
WomenShelter of Long Beach
- WomenShelter of Long Beach’s 24-Hour Crisis Hotline and confidential emergency supportive housing facility, Cherese’s Safe Home, will continue to operate as usual, 24 hours a day, 7 days a week. If you are experiencing domestic violence, please call the 24-Hour Crisis Hotline at (562) 437-4663. If it is safer to reach out via email, contact WSLB at firstname.lastname@example.org. All services are provided at no cost and in English and Spanish.
- The Su Casa 24 Hour Domestic Violence Crisis Hotline 562-402-4888 provides callers with crisis intervention, safety assessment, and referrals to shelters and community agencies in English and Spanish. Callers in crisis are also able to call and receive confidential domestic violence support from one of the trained hotline representatives.
- Interval House provides comprehensive domestic violence services in over 70 different languages to individuals and families in Los Angeles County and Orange County. Trained staff can be reached at the 24-Hour Crisis Hotlines: 562-594-4555 and 714-891-8121.
Legal Aid Foundation of Los Angeles (LAFLA)
- LAFLA helps survivors of domestic violence with matters typically related to family law, such as restraining orders, divorce, custody, child support, and other legal issues, including immigration. LAFLA’s courthouse-based domestic violence clinic in Long Beach provides assistance with restraining orders on Mondays, Wednesdays, and Fridays from 9 a.m.–12 p.m. and 1–3 p.m. Call 800-399-4529 extension 8097 for help.
The LGBTQ Center Long Beach
- The LGBTQ Center offers free confidential and supportive services for victims of domestic violence/Intimate partner violence, including crisis counseling and safety planning, individual counseling, group counseling, case management, and advocacy with law enforcement. Call 562-434-0257 for more information.
National Domestic Violence Hotline
- At the National Domestic Violence Hotline, highly trained expert advocates are available 24/7 to talk confidentially with anyone in the United States who is experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. Advocates are available 24/7 at 1-800-799-SAFE (7233) in more than 200 languages.
- Many local grocers are offering special store hours, usually in the morning, to allow those at high risk of serious illness to shop while avoiding crowds. Long Beach Fresh has put together this list of local grocery stores with special shopping hours. (Last updated January 2021)
Meals and Food Pantries
- Are you in need of an immediate source of food? How about looking for some groceries for the week? If so, please use the Food Finders map or list to find a food pantry or meal distribution near you.
- Before visiting make sure to call the location beforehand regarding meal distribution and food pantry hours. For any additional question regarding food or how to get some please call Food Finders at 562.283.1400.
Meals on Wheels Long Beach
- Meals on Wheels Long Beach (MOWLB) provides a service of home delivered nutritionally balanced meals for individuals who are unable to shop and cook for themselves and who live alone.
- During the pandemic, MOWLB will continue operations with modifications to the “friendly visit” aspect of the meal deliveries. They will continue providing fresh hot dinners and cold lunches for clients, without interruption, for the immediate future.
- Fill out an online request here or call to sign up for meal delivery services. Individuals receive two prepared meals daily (one hot meal and one cold sandwich) for $8.25. Income-eligible individuals may qualify for free.
Food Bank of Southern California
- Serving the SoCal region for over 45 years, the Foodbank of Southern California consists of over 700 certified charitable community agencies that care for hungry people in need from all walks of life. Together with their counterpart, LA Regional Food Bank, they serve the region through the support of USDA and the county’s department of social services to distribute food among their member agencies. +Visit Website
Great Plates Delivered Older Adult Meal Program - Enrollment has Ended
- While we are no longer able to serve you through Long Beach Great Plates, we encourage you to call 2-1-1 for assistance in enrolling in the Great Plates Delivered program through Los Angeles County. You may also call the City’s Resource Line: (562)570-INFO (4636) and select option 5 for assistance with this and other food delivery programs. Calls will be returned weekdays from 8:00 am – 4:30 pm.
Human Services Association
- Home-Delivered Meal Program provides frozen meals for the week by delivery once a week to eligible individuals. Apply here or over the phone.
Rapid Assessment Clinic
- The City's Rapid Assessment is a no-cost, walk-in clinic available to individuals who are unable to access their own personal physicians. No appointment is necessary. The Rapid Assessment Clinic is located at Long Beach City College, Pacific Coast Campus (PCC), 1305 E. Pacific Coast Highway, Long Beach, CA 90806. The clinic currently operates from 10:00 a.m. to 1:00 p.m, Monday-Friday.
- Visitors to the clinic can obtain assessment and treatment for common conditions, like earaches and urinary tract infections.
- Free parking is available in the college campus parking lot near Orange Avenue, north of Pacific Coast Highway.
- More information in English, Spanish, Khmer, Tagalog
DIGITAL INCLUSION RESOURCES HOTLINE
The Digital Inclusion Resources Hotline is a community connector to digital inclusion resources and services. Digital Inclusion Navigators are available by phone to help Long Beach residents find information about local low-cost Internet service offers, computers and free digital literacy training classes. Assistance and language interpretation services will also be available for callers in Spanish through the Digital Inclusion Navigators. Additional interpretation services in Spanish and Khmer through organizations are forthcoming.
To speak to a Digital Inclusion Navigator, Long Beach residents can contact the information below:
In June 2020, the City announced a partnership with the California Emerging Technology Fund (CETF), EveryoneOn and human-I-T, and launched a centralized online platform for Long Beach residents to access low-cost Internet services, computers and digital literacy resources, called ConnectedLB Platform, in affiliation with CETF’s Get Connected Initiative.
The ConnectedLB Platform allows Long Beach residents to find low-cost Internet services and computers in their local neighborhoods by entering their zip code. Long Beach residents may qualify for low-cost Internet services and computers based on verification of income status and household participation in public benefit programs. The platform is available in both English and Spanish and is expected to run through April 2021 or until further notice. Platform content is managed by EveryoneOn.
To access the platform, Long Beach residents can visit: everyoneon.org/longbeach.
Digital Inclusion Community Resources
- The City of Long Beach wants to ensure that everyone has equitable access and use of the Internet and computers during the COVID-19 pandemic. Check out the COVID-19 Digital Inclusion Community Resources below. Each provider’s website has additional information and clarification about eligibility requirements.
If you are a loved one are in immediate need of emergency care, please call 9-1-1.
City of Long Beach Mental Health Resources
Los Angeles County Department of Mental Health (LACDMH)
- LACDMH’s 24/7 Access Line at (800) 854-7771 is available to provide mental health support, resources and referrals.
- LACDMH offers many other free resources to help people address their mental health needs during the COVID-19 pandemic.
National Alliance on Mental Illness (NAMI) Helpline
- Call 800-950-NAMI or text “NAMI” to 741741 (Monday-Friday, 10:00 am-6:00 pm) for mental health resources. For additional information, see NAMI’s COVID-19 Resource and Information Guide.
Crisis Support and Intervention
- Text “SHARE” to 741741 to reach a crisis counselor, 24/7, for free, confidential support.
- Crisis Text Line counselors are available to connect about anxiety related to the novel coronavirus, isolation, students’ concerns about school, financial stress, and other concerns.
National Suicide Prevention Lifeline
- The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
- Lifeline ofrece 24/7, gratuito servicios en español, no es necesario hablar ingles si usted necesita ayuda.Cuando usted llama al número 1-888-628-9454, su llamada se dirige al centro de ayuda de nuestra red disponible más cercano.
Pacific Asian Counseling Services
- Pacific Asian Counseling Services provides culturally sensitive and language specific services with expertise in the immigrant Asian Pacific Islander populations. During the pandemic, they are offering telehealth and telephone services only. For more information, call (562) 424-1886
- Using technology, safe physical distancing practices, and protective equipment to keep staff and members safe, MHALA offers integrated services, including mental health, medical, housing, employment, wellness, and financial services.
Food Stamps, Cash Assistance, and Healthcare Benefits
- All emergency food relief (CalFresh/SNAP), cash assistance (CalWORKS/TANF) and healthcare benefits (MediCal/Medicaid) applications will continue to be available online at YourBenefitsNow!
- Applications for Medi-Cal will be accepted without proof of income documentation during the COVID-19 crisis. If you have documentation, you should provide it, but it is not mandatory at this time. This is also true for those needing to renew existing coverage – your Medi-Cal will not be cut off if you are unable to provide paperwork.
- If you need food now, the California Department of Education has posted a list of all school districts and locations offering grab-and-go meals during the COVID-19 school closure. They’ve also created an app to help families locate meals. You can also contact your local food bank.
No SNAP Work Requirements During Emergency!
- In response to the COVID-19 pandemic, the CalFresh time limit for Able-Bodied Adults Without Dependents (ABAWDs) has been temporarily suspended statewide beginning April 1, 2020 until further notice. During this time, ABAWDs will not be required to meet the work requirement to keep receiving CalFresh.
- With schools and our park community centers closed for now, the staff at Long Beach Parks, Recreation, and Marine has shared fun ways to stay active and bring recreation to the homes of Long Beach residents on their Rec It web page.
Stop the spread of stigma
- As COVID-19 spreads globally, so too does racism and discrimination against the Chinese and Asian community. A dizzying amount of misinformation in conjunction with preconceived prejudice has led to irrational fear. Visit Chinese Canadian National Council for Social Justice for more information.
- Public health emergencies, such as the outbreak of COVID-19, are stressful times for people and communities. Fear and anxiety about a disease can lead to social stigma toward people, places, or things. Knowing and sharing facts can help stop stigma.
The US Treasury and the Internal Revenue Service (IRS) began delivering the second round of Economic Impact Payments to millions of Americans the last week of December, 2021. For more information on the second round of Economic Impact Payments as part of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, visit the IRS website.
Long Beach Transit (LBT)
- In light of California’s Safer at Home order, LBT has implemented a modified schedule for essential transit services and to better promote the health and safety of customers and operators.
What is unemployment insurance?
- The Unemployment Insurance (UI) program pays benefits to workers who have lost their job and meet the program’s eligibility requirements. If you have become unemployed or partially unemployed, you may file a UI claim. After you have filed a claim, you must continue to certify for benefits and meet eligibility requirements each week in order to receive benefit payments.
- Visit the Employement Development Department of California to view more unemployment insurance benefits.