At the March 15 meeting of the Airport Advisory Commission (AAC), Long Beach Airport (LGB) staff presented its plan for Terminal-related improvements to enhance the customer experience. The first phase of Terminal-related improvements were completed in 2012 and included LGB’s new passenger concourse, TSA passenger screening facility, and Parking Structure B.
Last year, airport staff and consultants engaged in a planning effort to determine the type and level of improvements to the passenger Terminal area that would enhance levels of service and improve the customer experience for its airport guests. The scope of this study primarily focuses on improvements to pre-security areas of the Terminal facilities and will not lead to an increase in flights. Components of the project include a new ticketing lobby, consolidated baggage claim area, relocation of rental car facilities, various ground transportation upgrades, and way-finding signage improvements.
The planned improvements will also be presented to the Mayor and City Council at an upcoming regularly scheduled meeting, the date of which is still to be determined.
To view the presentation, including conceptual renderings, please click here.