Long Beach has moved up into 6th place nationally with its fourth
Digital Cities Award, based on a national survey that measures
performance and innovation by cities using technology to enhance
service to residents and businesses.
"Being a Top-10 Digital City for four consecutive years
demonstrates how we are moving forward as a city, delivering better
and more efficient services, while reaching out and engaging with
our residents to build stronger civic bonds throughout Long Beach,"
Mayor Robert Garcia said.
Long Beach was ranked 7th among large U.S. cities in 2013; and 9th
in 2012 and 2011. Other Top-10 Digital Cities this year include Los
Angeles; Philadelphia; Raleigh, N.C.; Denver; and Oakland.
The annual survey was conducted by the Center for Digital
Government. It focused on identifying the top technology
initiatives across four categories – citizen engagement,
policy, operations, and technology and data access.
The City's technological accomplishments and innovations
- Offering access to a variety of high-tech tools, including 3-D
printers, graphic design programs and video editing software at the
Long Beach Public Library.
- Replacing the City’s 35 year-old Utility Billing System
with a modern, state-of-the-art, Customer Information System and
Mobile Workforce Management systems. These systems allow the Long
Beach Water, Gas & Oil, and Refuse to provide better customer
service to their 180,000 customers, streamline work activities, and
provide more customer friendly web self-service.
- Migrating from Lotus Notes to Office 365 to better equip City
staff to be more productive and meet the growing demands of their
- Implementing new smart phone apps, including the LGB Airport
App; PulsePoint, which alerts users when a sudden cardiac arrest
occurs in a public place in their immediate vicinity; and an
internal app developed by Code for America to help people who make
a high volume of emergency medical calls to instead access
resources better suited to their needs.
- Expanding Wi-Fi access at City parks and other
- More modernization is on tap for next year; the Long Beach City
Council allocated $10 million for technology upgrades in the Fiscal
Year 2015 budget and created a Technology & Civic Innovation
Commission to engage the community in the innovation process.
The Center for Digital Government is a national research and
advisory institute on information technology policies and best
practices in state and local government. The Center is a
division of e.Republic, the
nation’s only media and research company focused exclusively
on the state and local government market and education.