City of Long Beach 
Public Information Office
411 W. Ocean Blvd, 
Long Beach, CA 90802

FOR IMMEDIATE RELEASEPress Release # CM: 111314
Long Beach Rises to 6th Place in U.S. with Fourth Consecutive Digital Cities Award
Christopher Wilding
Interim Director of Technology & Innovation

Long Beach has moved up into 6th place nationally with its fourth Digital Cities Award, based on a national survey that measures performance and innovation by cities using technology to enhance service to residents and businesses.

"Being a Top-10 Digital City for four consecutive years demonstrates how we are moving forward as a city, delivering better and more efficient services, while reaching out and engaging with our residents to build stronger civic bonds throughout Long Beach," Mayor Robert Garcia said.

Long Beach was ranked 7th among large U.S. cities in 2013; and 9th in 2012 and 2011. Other Top-10 Digital Cities this year include Los Angeles; Philadelphia; Raleigh, N.C.; Denver; and Oakland.

The annual survey was conducted by the Center for Digital Government. It focused on identifying the top technology initiatives across four categories – citizen engagement, policy, operations, and technology and data access.

The City's technological accomplishments and innovations include:

  • Offering access to a variety of high-tech tools, including 3-D printers, graphic design programs and video editing software at the Long Beach Public Library.

  • Replacing the City’s 35 year-old Utility Billing System with a modern, state-of-the-art, Customer Information System and Mobile Workforce Management systems. These systems allow the Long Beach Water, Gas & Oil, and Refuse to provide better customer service to their 180,000 customers, streamline work activities, and provide more customer friendly web self-service.

  • Migrating from Lotus Notes to Office 365 to better equip City staff to be more productive and meet the growing demands of their jobs.

  • Implementing new smart phone apps, including the LGB Airport App; PulsePoint, which alerts users when a sudden cardiac arrest occurs in a public place in their immediate vicinity; and an internal app developed by Code for America to help people who make a high volume of emergency medical calls to instead access resources better suited to their needs.

  • Expanding Wi-Fi access at City parks and other facilities.

  • More modernization is on tap for next year; the Long Beach City Council allocated $10 million for technology upgrades in the Fiscal Year 2015 budget and created a Technology & Civic Innovation Commission to engage the community in the innovation process.

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government. The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on the state and local government market and education.