PRESS RELEASE

City of Long Beach 
Public Information Office
333 W. Ocean Blvd, 
Long Beach, CA 90802

10/8/2018
FOR IMMEDIATE RELEASEPress Release # CM:100818
Subject:
City of Long Beach Eliminates Convenience Fees for Utility Payments
Contact:
Desiree Gutierrez
Communications Officer
Department of Financial Management
562.570.5686
Desiree.Gutierrez@longbeach.gov




City of Long Beach utility customers will no longer be charged a convenience fee when paying their bill, effective today, Monday, October 8, 2018. Eliminating these convenience fees to consumers provides a better customer service experience for those who pay by credit or debit card and avoids an additional charge of $3.75 per payment and $0.95 for utility customers paying by eCheck.

“Eliminating this charge has been a priority for us and I’m glad we are finally implementing this change,” said Mayor Robert Garcia. “No resident should be penalized for paying utilities online and I'm glad that past practice ends today.”

Additionally, utility customers will have the expanded convenience of paying their utility bills, including shut-off notices, without an additional charge of $1.50, at any CVS Pharmacy or 7-Eleven location in the United States, effective Monday, October 15, 2018. Payments must be in cash, and will be applied to their accounts the same day.

“I am very excited about improving the customer experience and adding more locations where people can pay their utility bills,” said John Gross, Director of Financial Management.

The City’s utilities provide gas, water, sewer, and refuse service. For more information, community members can visit www.longbeach.gov/utilitybilling, e-mail GO-UtilityBilling@longbeach.gov or call 562.570.5700.

About the City of Long Beach

Home to approximately 480,000 people, the multiple award-winning and innovative City of Long Beach offers all the world-class amenities of a large metropolitan city while maintaining a strong sense of individual and diverse neighborhoods nestled together along the California coast. As a full-service charter city, Long Beach is home to the Queen Mary, Aquarium of the Pacific, several museums and theaters, a highly-rated school district, Long Beach Airport, the Port of Long Beach, as well as many award-winning City departments such as Health, Parks, Recreation and Marine, Development Services and more. The City also has a highly-respected university and city college, two historic ranchos, five hospitals, five golf courses, 171 parks, miles of beaches, marinas, bike paths, and a Bike Share program.

For more information about the City of Long Beach, visit http://longbeach.gov/. Follow us on social to keep up with the latest news: Facebook, Twitter, Instagram, and YouTube.

About Financial Management

The Department of Financial Management oversees the financial and fleet services operations of the City, and serves as a financial adviser to the City Manager and City Council. It is the mission of Financial Management to keep the City financially strong. The Financial Management department is organized into seven bureaus: Accounting, Budgeting, Business Services, Commercial Services, Financial Controls, Fleet Services, and Treasury. To learn more about Financial Management, visit: www.longbeach.gov/finance