Apart from LBTV, The Technology & Innovation Department's Video Communications Division monitors the cable television franchise agreements with Charter Communications and Frontier Communications, and AT&T U-Verse.
If you have questions about your cable service or bill, please call either Charter Communications at 1 (866) 499-8080 or Frontier Communications at 1 (800) 921-8101 or AT&T U-verse Technical Support at 1 (800) 288-2020.
If you have a complaint about your cable service, after talking with your provider, please E-mail the City's Video Communications Division or call (562) 570-1072.
Recent State legislation marked a major change in cable franchise regulation in California. This legislation replaced the local franchising process with a State process under the authority of the California Public Utilities Commission. It allowed incumbent cable operators, such as Spectrum Communications (Charter), to vacate their local cable franchises and begin operating under a State-issued franchise on January 2, 2008.