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Utilities Will Continue Without Service Interruption While Merging Into One Public Utility department

Release Date: 2022-12-19

The city’s water, sewer, and natural gas services will now be provided by one Public Utilities Department following approval by Long Beach voters in the Nov. 8 General Election.

While the consolidation will be a significant internal change, utility customers will not see much difference in their day-to-day lives. Water, sewer, and natural gas services and billing will continue as normal without interruption throughout the transition.

In the long-term, residents and businesses can expect a more streamlined customer service experience, greater access to conservation programs and incentives, and clear, consistent communications about their water, sewer, and natural gas services.

The consolidation of city utilities is expected to improve operational efficiencies and lead to long-term cost savings, benefiting customers and enhancing the department’s ability to secure funding for larger projects and infrastructure investments.

Credit rating agency Moody’s called the consolidation a credit positive, affirming the departments’ favorable credit ratings.

“While the finances and pledged debt securities for the three utilities will remain separate, the combined entity will provide the utilities with economies of scale, strengthened operating and financial decision-making, and enhanced long-term, coordinated planning for shared goals,” the Moody’s report states.

In the weeks and months ahead, the newly formed department will be working internally and externally to bring forth a seamless consolidation process to best serve our customers.

For water and sewer information, customers can continue to call (562) 570-2300, or (562) 570-2390 for an emergency. For natural gas inquiries, call (562) 570-2000, or (562) 570-2140 for an emergency.

For the latest updates on Long Beach utility consolidation, visit lbwater.org/utilities.