Go Active LB

Bike Share For All 

Bike Share For All - Frequently Asked Questions

Bike Share For All (BSFA) provides eligible residents, college or university students, and workers in Long Beach with a $5 annual rate for Long Beach Bike Share. The City’s bike share program, launched in 2017, gives members access to a network of more than 700 shared bikes deployed across more than 100 stations across the city. Bike Share for All is a pilot program funded through the Long Beach Recovery Act.

Apply today!

Questions? Contact Long Beach Bike Share Customer Support between 7:00 a.m. and 7:00 p.m. PST at LBBikeShare@longbeach.gov or (562) 570-3456. Se habla Español.

• How do I register for Bike Share For All?

  To register, submit an application at http://bit.ly/APPLYBSFA. You will need to include your contact information and documentation showing your eligibility. Bike Share for All staff will confirm that you are eligible and email you a link to create an account, typically within 2-3 days. Once you receive the link, simply enter your payment information (or indicate that you wish to complete registration in person), and you can start riding.

• Who is eligible for Bike Share For All?

  Anyone 18 years or older who lives, works, or goes to school in Long Beach and meets the income eligibility requirements can register for Bike Share For All. To demonstrate income eligibility, you just need to be enrolled in a qualifying local, state, or federal benefits assistance program such as CalFresh or Long Beach Utility Assistance.

• What kinds of documents can I use to show eligibility?

  To show eligibility, you will need to upload an image or PDF of documentation showing your name and active (not expired) enrollment in a qualifying benefits program. Eligible types of documents include any form of benefit assistance cards, award letters, approval letters, verification or state of benefits letters, or school documentation.

  You can use documentation showing enrollment in any of the following programs:

  • Affordable Connectivity Program (ACP)

  • Cal Grants/State Financial Aid

  • California Alternate Rates for Energy (CARE) Program

  • Head Start Program

  • Housing Choice Voucher Program (Section 8)

  • Lifeline Program

  • Long Beach Utility Assistance  

  • Medi-Cal/Medicaid

  • Medicare

  • National School Lunch Program (NSLP)

  • Social Security Disability Insurance (SSDI) Program

  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

  • Supplemental Security Income (SSI) Program

  • Supplemental Nutrition Assistance Program (SNAP)/CalFresh/ Electronic Benefits Transfer (EBT)

  • Temporary Assistance for Needy Families (TANF) Program

  • Veterans Pension and Survivors Benefit

• Can I pay in cash?

  Yes. Bike Share For All accepts cash payments in person at the GoActiveLB Hub (223 E First St, Long Beach, CA 90802). When you apply, indicate that you will pay in cash. Once your application is approved, customer service will help you make an in-person appointment at the GoActiveLB Hub. 

• I don’t have a smartphone. Can I still use Long Beach Bike Share?

  Yes. Typically, bike share members use the SoBi app on their smartphone to unlock bikes. If you do not have access to a smartphone, you can request a tap card to unlock bikes instead. On the application form, indicate that you need an RFID card. You will have to pick up the card in person by making an appointment at the GoActiveLB Hub.

• What rules are there for riding Bike Share For All?

  BSFA members are subject to all the same general rules and regulations as any other Bike Share members, although they are eligible for some reduced fees and fines. When riding any bike in Long Beach, you must follow all state and local laws, which can be found longbeach.gov/pbeelaws.

• How much can I ride each day?

  Bike Share for All members have a daily rental time limit of 3 hours. If you exceed the 3-hour time limit, you may be subject to additional fees of 5 cents per minute or temporary account suspension if you do not have a linked credit card account.

• What happens when my yearly membership expires?

  Bike Share for All memberships do not automatically renew. You will receive an email prior to your membership expiring with information explaining how to renew. You do not have to resubmit documentation proving eligibility when you renew your membership. 

• How many bikes can I check out at once?

  Each Bike Share For All member can check out one bike at a time.

• Where can I park my bike?

  You must use the lock that comes with the bike to lock it up anywhere for short stops, such as while running errands. Return the bike to a bike share hub when your ride is done. If there is no bike share hub near your destination, you may lock your bike to any bike rack in the public right-of-way within the City of Long Beach. Do not leave bikes on private property. Leaving bikes outside of city limits will incur penalties or account suspensions.

• How do the bikes work? How do I find and unlock a bike? Who do I contact for help with my account?

  Find answers to all your questions about Long Beach Bike Share at longbeachbikeshare.com/#about.
  
  

• Where can I ride the bikes?

  Long Beach Bike Share operates everywhere within Long Beach city limits. Long Beach has more than 150 miles of bike paths, separated bike lanes, bike boulevards, and other bicycle infrastructure. Check out a map of all of Long Beach’s bike infrastructure at longbeach.gov/bikemap. Ride bicycles in the same direction as traffic, even if you’re riding on the sidewalk. Dismount and walk your bike on the sidewalk in Business Districts. Find more safety tips and regulations at longbeach.gov/bikepedtips.

• Do I need to wear a helmet?

  You should always wear a helmet for safety, but it is not required by law for riders 18 and older.