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Language Access Policy

On August 13, 2013, the City Council passed Resolution 13-0071, a comprehensive Language Access Policy (LAP) to promote greater access to City services, programs and resources for people with limited English language proficiency. Removing language barriers is critical to achieving equitable access to available City services.

The local policy exceeds the state requirements (California Dymally-Alatorre Bilingual Services Act) by providing services not only in Spanish, but also in Khmer and Tagalog.

The policy was amended in 2015 to restrict the use of children as interpreters (except for in emergencies). The policy was updated in 2018 to reduce the minimum time to request interpretation at City Council and charter commission meetings from 72 hours to 24 hours. 

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