Homeless Services
Multi-Service Center | Outreach | Mobile Access Center | REACH Team | Shelter Beds and Interim Housing | Safe Parking | RV Sanitation| Permanent Housing
MULTI-SERVICE CENTER
- Case management
- Housing Services
- Homeless Prevention
- Medical services through a clinic
- Obtaining vital records
- Obtaining identification
- Mail services
- Employment assistance
- Harm reduction services
- Mental health support
- Safe parking program and more.
If you are looking for support, please call the Multi-Service Center at (562) 570-4500 or visit at:
1301 W. 12st Street
Long Beach, CA 90813 (map)
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 2:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
*Closed daily from noon to 1 p.m.
To offer supportive services, these City partners are co-located at the Multi-Service Center or operate pop-ups there on certain days of the week:
- The Children’s Clinic
- Goodwill
- Help Me Help You
- LA County Probation
- Mental Health America of Los Angeles – Supportive Services for Veteran Families
- AIDS Healthcare Foundation
- Anthem Blue Cross
- Asian American Drug Abuse Program (AADAP)
- LA County Metro
OUTREACH
The City operates homeless outreach teams, currently budgeted with 27 positions that both proactively engage people experiencing homelessness as well as respond to community request for engagement. Outreach is a vital part of our homeless response as it allows the City to meet people where they are at and develop trust and rapport, while informing people of the resources available to them.
If you are trying to help someone experiencing homelessness through outreach, please contact us at (562) 570-4MSC (4672) or email HomelessServices@longbeach.gov.
REACH TEAM
The City has created three specialized teams called Restorative Engagement to Achieve Collective Health (REACH). The REACH teams consist of a mental health clinician, public health nurse and outreach worker who are going out and engaging people around their complex mental and physical health needs and getting people engaged with longer term care.
MOBILE ACCESS CENTER
The Mobile Access Center (MAC) vehicle is a new form of street outreach that allows staff to begin the intake process on the street with people experiencing homelessness beyond the City's Multi-Service Center (MSC). The MAC serves as an extension of the Homeless Services Bureau, including REACH, Homeless Outreach Services and the MSC. This approach increases access to services and resources for people experiencing homelessness, including case management, homeless prevention, connection to mental health services, mail services, connections to housing and more. Staffed by members of the Homeless Services Bureau and a public health nurse, the vehicle allows clients to receive direct services including routine health checkups.
SHELTER BEDS AND INTERIM HOUSING
The City is committed to providing shelter beds to its unhoused residents, both through municipal shelters and beds provided by its partners. There are approximately 1,300 beds across Long Beach provided by both the City and its partners. Between 2020 and 2022, the City and LA County added 530 interim housing beds in Long Beach through emergency shelter, Project Homekey and Project Roomkey. Since then, due to a reduction in available funding for Project Roomkey and the transition of two Project Homekey sites into permanent supportive housing, interim housing beds currently average around 300 operated by the City and LA County, with an additional 120 beds expected to be added by the City within the next year. Shelter beds are coordinated through the Multi-Service Center. The list below provides an overview of options based on individual criteria and needs. You can learn about housing access through a case worker at the Multi-Service Center.- Atlantic Farms Bridge Housing Community – Modular-style dormitories for 125 adults, featuring spacious common areas; gender-specific and gender-neutral restrooms and showers; case management and service connection offices; a family respite room for emergency overnight visits; laundry facilities; outdoor amenities including a dog run, a dining area, a charging station, storage and parking; mental and physical health services; employment training; benefits advocacy; education services; and substance use disorder services.
- Elizabeth Ann Seton Residence – Offering emergency shelter for up to 44 pregnant women, homeless individuals with children and seniors. The shelter offers private rooms, nutritious meals and snacks, washer and dryer facilities, transportation, clothing, baby food and baby items, personal hygiene items; case management; parenting and life-skills classes; and family activities. Long Beach Rescue Mission – Emergency shelter providing food, shelter and clothing for up to 140 men through its Samaritan House facility.
- Lydia House – Critical services for up to 50 women and children suffering abuse, addiction, financial hardship and abandonment.
- Emergency Shelter – 20 non-congregate shelter beds for highly vulnerable individuals, provided by the Multi-Service Center on an as needed basis. Subject to availability.
- Emergency Shelter at 702 W. Anaheim St. - New emergency shelter, located at 702 W. Anaheim St., will have space for more than 85 beds and will serve as a critical resource for people experiencing homelessness after the 2023 Community Hospital Winter Shelter concludes operations at the end of April, per the lease agreement. People who are currently sheltering at the Community Hospital site will receive priority to receive placement at the emergency shelter.
- Bridge Shelter - Non-congregate shelter placement for individuals who have an upcoming move-in date for a transitional or permanent housing placement. Subject to availability.
- Project Homekey – One City-owned and two County owned interim housing sites for 274 individuals or couples, featuring private rooms; daily meals; transportation to essential appointments; accommodation for service/emotional support animals; mental and physical health services; client-centered case management; individual stability plans; employment development; domestic violence programs; stress/anger management; health education and wellness; and substance use disorder services.
- Project Roomkey – During the pandemic provided leased non-congregate sites at motels for 70 people, featuring private rooms; daily meals; transportation to essential appointments; accommodation for service/emotional support animals; mental and physical health services; client-centered case management; individual stability plans; employment development; domestic violence programs; stress/anger management; health education and wellness; and substance use disorder services.
- Warming Beds – During rainy events or when the forecasted temperature is 45 degrees or lower, 60 beds are available at the Multi-Service Center on a first-come first-served basis. Beds are available beginning at 6 p.m.
- Winter Shelter – Seasonally-operated (typically November through March) overnight shelter providing food, shelter and safety for typically about 90 people, available during cold and inclement weather. Transporation to and from the shelter available daily.
- 2023 Winter Shelter
- Community Hospital - Navigation Center – 12 beds for young adults (ages 18-24) and storage for people experiencing homelessness. (Coming in 2023)
SAFE PARKING
The City of Long Beach Safe Parking Program provides a safe, dignified environment for people currently sheltering in their vehicles to park overnight while receiving access to basic needs and being connected to services. Safe Parking is currently available at the Multi-Service Center and the Queens Way site.RECREATIONAL VEHICLE (RV) SANITATION AND WATER FILLING
The City operated RV sanitation site, located at St. Louis Avenue and 32nd Street, will be open weekdays from 9 a.m. to 4 p.m. and will provide services to people who have received a referral from the Multi-Service Center (MSC). It will offer sanitation dump stations, allowing people living in RVs to properly dispose their sewage, as well as provide access to water filling stations. This site will not be open to the general public. People experiencing homelessness and living in RVs who are interested in using these services must first receive a referral from the MSC, located at 1301 W. 12th St. No overnight parking will be offered. In addition to the sanitation dumping and water filling stations currently offered, portable showers will be added to the site in the coming months.PERMANENT HOUSING
Long Beach has multiple permanent housing programs to assist people with financial assistance and supportive services to get back into housing.
Home Program: A program for people experiencing homelessness that need just a security deposit to get back into permanent housing.
Rapid Rehousing: Participants are provided time limited assistance with supportive services, security deposit and rental assistance to get back into permanent housing. At the end of the program participants will take over their full rent.
Tenant Based Supportive Housing: Participants are provided with a voucher where they can find a private landlord in the community that is willing to work with the program. Participants will pay 30-40% of their income towards rent and the program will pay the difference. People are providing non-time limited supportive services.
Project Based Supportive Housing: Participants are matched to a unit within a specific apartment building where they pay 30-40% of their income for rent. Supportive services are provided on site with an enriched environment.
The City of Long Beach prioritizes who receives permanent housing resources through the Long Beach Coordinated Entry System (CES). Long Beach operates its own Continuum of Care meaning that housing resources are specifically coordinated for resources specific to the City of Long Beach.
If you are within the Greater Los Angeles area outside of Long Beach you can find access to services at https://www.lahsa.org/ces/home/gethelp/. To get screened and be eligible to be matched to permanent housing resources people can come into the Multi-Service Center to meet with a case manager. If you are a landlord and interested in participating in any of these programs please send an email to HomelessServices@longbeach.gov and staff will connect with you with information on the various programs.
Coordinated Entry System Partners List
- 1736 Family Crisis Center *
- AIDS Healthcare Foundation
- Anthem Blue Cross
- Ascent
- Ashley's Fund
- Asian American Drug Abuse Program (AADAP)
- Bienestar
- Care Closet LBC
- Catholic Charities *
- Century Housing
- Christian Outreach in Action **
- City HEART
- Downtown Long Beach Alliance (DLBA)
- Family Promise of South Bay *
- First To Serve *
- Goodwill *
- Harbor Interfaith *
- Health Net
- Healthcare In Action **
- Help Me Help You
- His Little Feet, Inc. **
- His Nesting Place
- Holiday's Helping Hands
- Illumination Foundation *
- Interval House *
- Jovene's Inc.
- LA Care
- LA Community Health Project
- LA County Department of Mental Health
- LA County Housing for Health
- LA County Office of Diversion and Reentry
- LA County Probation
- Linc Housing
- Long Beach City College
- Long Beach City Prosecutor's Office
- Long Beach Community Table **
- Long Beach Rescue Mission
- Long Beach Veteran's Affairs Hospital
- Los Angeles Centers for Alcohol and Drug Abuse (LACADA)
- Lutheran Social Services of Southern California *
- Mental Health America of Los Angeles *
- Mercy Housing
- New Life Social Services of Atlanta
- Pacific Gateway
- PATH (People Assisting the Homeless) *
- Project Dignity **
- Safe Refuge
- SCAN Health
- Searchlight Society
- Serenity Recuperative Care
- St. Luke's Episcopal Church
- Su Casa
- The Children's Clinic *
- The Good Seed
- Urban Community Outreach
- US Vets *
- Volunteers of America Los Angeles *
- Women's Shelter of Long Beach
* Currently have a contract to provide homeless services with the City of Long Beach
** Have received funding through the Mayor’s Fund in the past 2 years
