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You Can Now Text to 9-1-1

Release Date: 2017-12-01

Modernizing our city's infrastructure has been a priority of ours since I became Mayor. And one of a city's most important responsibilities is emergency response. That's why beginning today, hearing and speech-impaired residents of Long Beach and those in situations where it is too dangerous to dial 911 for help in an emergency can text to 911.

Text to 911 requires a cell phone that has the capability to send text messages and location services must be enabled. Text messages should be brief, easily understood, and should not contain abbreviations, emojis, or slang. While the texting service is only available in English currently, other language solutions are in development and will be implemented as soon as they become available. Similarly, the system cannot receive photos and videos at this time.

Below are guidelines for how to text to 9-1-1:
• Enter the numbers “911” in the text “To” field.
• The first text message to 9-1-1 should contain the location and brief description of the emergency and the type of help needed.
• Push the “Send” button.
• Be prepared to answer questions and follow instructions from the 9-1-1 text taker.
• Text in simple words. Do not use abbreviations, emojis, or slang.
• Keep text messages brief and concise.
• Do not text and drive.

It is important that all residents are able to contact Police, Fire and emergency medical services when needed. Texting is widely used to communicate so it only makes sense that we allow residents to use this technology. I am happy we are bringing this service to Long Beach, making our city a safer place to live, work and visit.