Network security Incident Updates
Background
The City experienced a cybersecurity incident on or about November 14, 2023. As soon as we discovered that an unauthorized third party gained access to our network, we immediately initiated a thorough and detailed technical investigation with the assistance of external information technology experts, we notified our community and we took our systems offline. In the following weeks, we fully restored most of our systems and brought them back online. As part of our investigation, we have been working very closely with leading, external cybersecurity professionals experienced in handling these types of incidents. The City also notified law enforcement.
Latest News
April 14, 2025 Update: Beginning April 14, 2025, the City is notifying people whose personal information may have been accessed and/or acquired as a result of the incident. While there is no indication that any information has been misused for the purpose of committing fraud or identity theft, the City is providing these notifications by law and out of an abundance of caution so that those impacted have the information, tools and resources to safeguard their personal information, should they feel it appropriate to do so.
More information about this update is available here.
Oct. 7, 2024, Update: The City continues to work with third-party cybersecurity professionals to determine the nature and scope of data that was taken. One primary objective of the investigation is to determine whether individuals’ personal information was accessed and/or acquired as a result of the incident. Should the City determine personal information was compromised, the City will notify any affected individuals via U.S. mail as soon as reasonably possible. Further, should the City discover that individuals’ Social Security number was accessed and/or acquired, the City will provide credit monitoring services and other support to those individuals. This process of identifying specific individuals’ sensitive information is incredibly detailed, time-intensive, can be lengthy and has been ongoing to date. Progress is being made and the process may be close to completion in the upcoming months.
Press Releases Related to the Initial Response & Remediation
- Long Beach Public Library Digital Resources and Amenities Fully Restored Following Network Security Incident
- Long Beach Restores Utilities Billing and Payment Services
- City of Long Beach Issues Updates Related to Network Security Incident
- Long Beach Restores City Systems Following Network Security Incident
- Long Beach Provides Updates on Impacted Operations in Response to Network Security Incident
- Long Beach City Council Approves Proclamation of Local Emergency in Response to Recent Network Security Incident
- Long Beach Provides Operational Updates for City Services in Response to Network Security Incident
- City Manager Proclaims Local Emergency, Long Beach City Council to Convene to Consider State of Emergency Regarding Recent Network Security Incident
- City Launches Webpage and Information Line in Response to Network Security Incident
- Official City of Long Beach Statement Regarding a Network Security Incident Targeting City Systems
