PRESS RELEASE

City of Long Beach 
Public Information Office
411 W. Ocean Blvd, 
Long Beach, CA 90802

10/5/2020
FOR IMMEDIATE RELEASEPress Release # 100520
Subject:
City Announces New Digital Inclusion Resources Hotline
Long Beach Celebrates Digital Inclusion Week
Contact:
Rebecca F. Kauma
Economic Digital Inclusion Program Manager
Technology and Innovation Department
562.570.7441
Rebecca.Kauma@longbeach.gov




Long Beach, CA - The Technology and Innovation Department (TI) is launching a new Digital Inclusion Resources Hotline to help connect the community with a variety of resources and services, including computers, low-cost internet services and more.

“The digital divide is real and can be insurmountable without the right resources,” says Mayor Robert Garcia. “The hotline we are making available today will give each resident information on digital products and services that could help them or their family, especially during the pandemic when so much is being moved onto online platforms.”
 
The Digital Inclusion Resources Hotline, 562.570.7000, will be available on weekdays from 8 a.m. to 5 p.m. beginning today, October 5, through December 18. Questions related to digital resources may also be sent via email, in any language, to digitalinclusion@longbeach.gov
 
A team of City staff, referred to as digital inclusion navigators, will help Long Beach residents find information about local low-cost internet service offers, computers and free digital literacy training classes. Assistance and language interpretation services will be available for callers in Spanish through the digital inclusion navigators. Additional interpretation services in Spanish and Khmer through third-party organizations are forthcoming.

In July 2020, the Long Beach City Council approved a spending plan for the City’s Coronavirus Aid, Relief and Economic Security (CARES) Act funds and allocated 
$1,000,000 to support digital inclusion programs as part of the City’s Digital Inclusion Initiative

Long Beach remains committed to ensuring digital inclusion and providing equitable access to digital literacy training, the internet, technology devices and other digital inclusion resources regardless of background, identity and income. 
 
Additionally, the City is celebrating Digital Inclusion Week through Friday, October 9, in alignment with the National Digital Inclusion Alliance (NDIA). The City’s Digital Inclusion Week efforts include an educational campaign focused on engaging residents about the digital inclusion resources and services available in Long Beach, such as the City’s ConnectedLB Platform, which provides a centralized online platform for Long Beach residents to find low-cost internet services and computers in local neighborhoods.
 
The City is also in the process of developing a Digital Inclusion Roadmap to further address the digital divide and advance digital equity and inclusion in Long Beach. The foundation of the Roadmap will include collaborating with the community and cross-sector partners to uplift communities most in need during the development and implementation phases. 
 
Earlier this year, the City was designated a “2020 Digital Inclusion Trailblazer” by the NDIA. Digital Inclusion Trailblazers is an honor roll of local government initiatives that promote digital literacy and broadband Internet access for underserved residents. This is the second time that the City has received this distinct recognition.

For more information on digital equity and inclusion in Long Beach, go to longbeach.gov/ti.

For the latest information on COVID-19, with details on all that the City of Long Beach is doing to keep its residents safe, visit longbeach.gov/COVID19 and follow @LongBeachCity on Facebook, Twitter and Instagram. 

About the City of Long Beach
Home to approximately 470,000 people, the multiple award-winning and innovative City of Long Beach offers all the world-class amenities of a large metropolitan city while maintaining a strong sense of individual and diverse neighborhoods nestled together along the California coast. As a full-service charter city, Long Beach is home to the Queen Mary, Aquarium of the Pacific, several museums and theaters, a highly rated school district, Long Beach Airport and the Port of Long Beach. The City also has a highly respected university and city college, two historic ranchos, five hospitals, five golf courses, 171 parks, miles of beaches, marinas and bike paths.

For more information about the City of Long Beach, visit http://longbeach.gov/. Follow us on social to keep up with the latest news: Facebook, Twitter, Instagram and YouTube. 

About Technology and Innovation
The Technology and Innovation Department provides a centralized resource for technology deployment and support throughout the City. It is our mission to provide a customer-focused environment that integrates people, processes, and technology to increase the efficiency and effectiveness of City services. To learn more about Technology and Innovation, visit: www.longbeach.gov/ti

###