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Customer Service Bureau

Help Desk 8

TI's Customer Services Bureau supports City departments internally. Customer Services also helps the public with cable-related issues. This bureau comprises three divisions:

Customer Support handles the following functions internally for City departments:

  • Help Desk
  • PC Replacements
  • PC Support
  • Printer Support
  • Personal Communication Devices
  • Services Requests
  • Training

Video Communications Division oversees these areas:

  • LBTV - the City's government access cable TV channel
  • Cable Franchise Regulation
  • City Video Production

Office Services handles these tasks for all City departments:

  • Reprographics
  • Mail and internal messenger services

Did you know...

...that our Help Desk handles 26,000 trouble tickets and 15,000 service requests a year for City Departments?