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Customer Service Bureau

Help Desk 8

TI's Customer Services Bureau supports City departments internally. Customer Services also helps the public with cable-related issues. This bureau comprises three divisions:

Customer Support handles the following functions internally for City departments:

  • Help Desk
  • PC Replacements
  • PC Support
  • Printer Support
  • Personal Communication Devices
  • Services Requests
  • Training

Video Communications Division oversees these areas:

  • LBTV - the City's government access cable TV channel
  • Cable Franchise Regulation
  • City Video Production

Office Services handles these tasks for all City departments:

  • Reprographics
  • Mail and internal messenger services

Did you know...

...that our Help Desk handles 26,000 trouble tickets and 15,000 service requests a year for City Departments?
Recognizing LBTV

LBTV is your award winning City of Long Beach California government channel. We Connect You to Long Beach with live local updates, events, and important information from our City officials.

Go to LBTV »
Top Ten Digital City

City of Long Beach Recognized as Top Ten Digital City for the 12th Consecutive Year

The City of Long Beach was recently recognized by the Center for Digital Government as a leader in using technology to improve service.

Read the Press Release »
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