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Strategic Planning

In TID, strategic planning means we identify the future needs of the City, define and propose technology plans to meet those needs, and then ultimately, prioritize and implement those technology programs to enable the City to innovate and to be more efficient.

Beginning in 2015, the City began to prioritize technology as a fundamental capability to enable civic engagement, stimulate growth, create jobs, improve neighborhoods, and improve City services.  We launched several citywide technology programs, including an Enterprise Resource Planning System, a new Civic Center, and a High-Tech Infrastructure Master Plan.  These citywide technology programs were ambitious, complex, and highly impactful to the future of the City.  These citywide technology programs, along with technology projects that directly support the 23 diverse city departments, drive and influence TID’s strategy, plans and priorities today.

Each year, TID updates its progress and strategic plans in the annual budgeting process and throughout the year, TID updates its strategic plans through memos and updates to City Council and through updates to the Technology and Innovation Commission.  In 2021, City Council approved both the Digital Inclusion Roadmap and the Smart City Strategy. Both of these plans are components of TID’s strategic planning process and also are components of the City’s 2030 Strategic Vision, which was recently approved by City Council. This year, TID is updating its long-term strategic plan in an effort called TID25 which will be the technology roadmap to assist the City to achieve its 2030 Strategic Vision.


Migrating our critical Financial and HR/Payroll systems away from the City’s mainframe computer and 1970’s technology represents a multi-generational leap that will benefit every department, and will bring a wealth of citywide improvements, including major advances in efficiency, transparency, and controls. It will also significantly improve information for decisions by management and elected officials. The Enterprise Resource Planning System successfully implemented a new financials system, replacing a decades-old financial system and is currently implementing a new human resources system to replace the decades-old human resource system.

Phase 1 of Munis, the City’s new Enterprise Resource Planning (ERP) system, went live on April 15, 2019. The City is currently focused on relaunching Phase 2 which includes HR/Payroll, Time Entry and Budgeting.


The Civic Center reimagined, constructed and replaced three of the City’s main government buildings including the primary IT data center to serve the City over the next 40+ years.  The Civic Center was the largest municipal public-private partnership (P3) in the nation and North America’s first municipal Design-build-finance-operate-maintain (DBFOM) project, bringing significantly new challenges to the City and TID.  While the construction and transition into the new award-winning (links to SOM, Edgemoor, Clark), Civic Center was completed in summer of 2019, the stabilization and optimization of the civic center technology systems continues today.


The High-Tech Infrastructure Master Plan tasked TID with continually evaluating and improving the core technology infrastructure to enable the City to pursue innovative, efficient, inclusive, reliable and secure services for the government, business and community environments.  The plan aimed to modernize outdated equipment and establish an infrastructure lifecycle, to leverage and expand citywide fiber connectivity, and to improve and secure technology services.

Under the High Tech Infrastructure Master Plan, TID proposed the Critical Needs in Technology Program in December 2017 to address foundational infrastructure that is at its end-of-life and incapable of supporting the new Enterprise Resource Planning, the new Civic Center and the City’s business needs.  The Critical Needs in Technology Program had four major areas:

  • Establish a fiber backbone and lateral network to connect City buildings and bring the fiber path within two (2) miles of any location within the 52 square-mile City.
  • Provide a foundation for the City’s Digital Inclusion initiative.
  • More information can be found at the Fiber Network Infrastructure Program update  and in this presentation to the Technology & Innovation Commission.
  • Modernize the technology infrastructure that support the City's business needs, including the data center, compute and storage infrastructure, data and voice telecommunications
  • Establish a lifecycle process for maintaining technology infrastructure capabilities, supportability, performance, and security.
  • Implement a Customer Relationship Management (CRM) to provide better tracking and response to constituent service requests called Go Long Beach.
  • Implement document imaging to reduce paper and improves efficiency.
  • Develop cybersecurity initiatives to combat attacks that take down systems and destroy data.
  • Replace outdated radios that are an increased risk to public safety operations.

The High-Tech Infrastructure Master Plan and the Critical Needs in Technology Program illustrates TID’s commitment to strategies to modernize our technology infrastructure to enhance security and bring new services to the City’s residents, businesses, visitors, and ongoing operations.


In June 2021, the Long Beach City Council approved the Digital Inclusion Roadmap (Strategic Plan) that was co-created a Digital Inclusion Roadmap (strategic plan) with community members and local stakeholders. This Roadmap will be a blueprint for ensuring that everyone in Long Beach has equitable access and use of computer literacy training, the Internet, technology devices and other digital inclusion resources and services. The foundation of the Roadmap includes a vision statement, goals, objectives and strategies for advancing digital inclusion through a Collective Impact Approach and equity lens in the following focus areas (e.g. capacity, connectivity, technology). Two major components of the Roadmap development included stakeholder and community engagement.


In March 2021, Long Beach achieved a significant milestone by adopting a Smart City Strategy that provides guiding principles, strategies, and objectives for the City to leverage advancements in emerging technology to improve operational efficiencies and outcomes for residents. The approval of the Smart City Strategy was a culmination of 18 months of community, staff, and tech industry input from over 800 people on how to position Long Beach as a “smart” city.

The Smart City Strategy provides a series of policies, programs, strategic priorities, and principles to coordinate a citywide approach to leveraging emerging technology across all City Departments. The Smart Cities Program Manager is leading the implementation of the strategy and cultivation of the local ecosystem of technology partners and community members. Learn more about the Long Beach Smart City Initiative.


    1. Design for Equity: Reducing historic inequities and disparities by ensuring technology advancements are accessible to all and improve quality of life for communities that have been underserved.
    2. Earn Public Trust: Building public confidence through excellence in data privacy, data transparency, and community engagement.
    3. Cultivate Local Expertise: Promoting place-based growth by supporting Long Beach entrepreneurs and businesses, improving workforce job-readiness, and building partnership networks
    4. Build Civic Resilience: Improving capacity to respond to the most pressing civic challenges using data-informed decision-making.