Technology & Innovation

TID 28

The TID 28 IT Strategic Roadmap (TID28) provides a four-year roadmap with 31 actionable recommendations to guide and shape how we deliver innovative, cost-effective, and efficient technology services throughout the organization and to the Long Beach community at large. The full TID28 Roadmap can be accessed here. 

The objectives of TID28 are to:

1. Define a clear vision, set of guiding principles and actionable, time-bound strategic priorities for accomplishing the City’s objectives, and
2. Serve as the framework for how information technology services will be delivered to the City with an enterprise focus.

Completion of TID28 aligns with the 2028 Olympic and Paralympic Games Long Beach Strategic Roadmap and the City's 2030 Strategic Vision. 

The dashboard below provides a transparent glimpse at our progress on achieving the 31 initiatives.

HIGH TECH INFRASTRUCTURE MASTER PLAN

The High-Tech Infrastructure Master Plan tasked TID with continually evaluating and improving the core technology infrastructure to enable the City to pursue innovative, efficient, inclusive, reliable and secure services for the government, business and community environments. The plan aimed to modernize outdated equipment and establish an infrastructure lifecycle, to leverage and expand citywide fiber connectivity, and to improve and secure technology services.

Under the High Tech Infrastructure Master Plan, TID proposed the Critical Needs in Technology Program in December 2017 to address foundational infrastructure that was at its end-of-life and incapable of supporting the new Enterprise Resource Planning, the new Civic Center and the City’s business needs. The Critical Needs in Technology Program had four major areas:

FIBER NETWORK:

• Establish a fiber backbone and lateral network to connect City buildings and bring the fiber path within two (2) miles of any location within the 52 square-mile City.

• Provide a foundation for the City’s Digital Inclusion initiative.

• More information can be found at the Fiber Network Infrastructure Program update and in this presentation to the Technology & Innovation Commission.

OUTDATED EQUIPMENT:

• Modernize the technology infrastructure that support the City's business needs, including the data center, compute and storage infrastructure, data and voice telecommunications

• Establish a lifecycle process for maintaining technology infrastructure capabilities, supportability, performance, and security.

TECHNOLOGY SYSTEMS:

• Implement a Customer Relationship Management (CRM) to provide better tracking and response to constituent service requests called Go Long Beach.

• Implement document imaging to reduce paper and improves efficiency.

• Develop cybersecurity initiatives to combat attacks that take down systems and destroy data.

PUBLIC SAFETY COMMUNICATIONS:

• Replace outdated radios that are an increased risk to public safety operations.

The High-Tech Infrastructure Master Plan and the Critical Needs in Technology Program illustrates TID’s commitment to strategies to modernize our technology infrastructure to enhance security and bring new services to the City’s residents, businesses, visitors, and ongoing operations.

DIGITAL INCLUSION ROADMAP (STRATEGIC PLAN)

In June 2021, the Long Beach City Council approved the Digital Inclusion Roadmap (Strategic Plan) that was co-created with community members and local stakeholders. This Roadmap is a blueprint for ensuring that everyone in Long Beach has equitable access and use of computer literacy training, the Internet, technology devices and other digital inclusion resources and services. The foundation of the Roadmap includes a vision statement, goals, objectives and strategies for advancing digital inclusion through a Collective Impact Approach and equity lens in the following focus areas (e.g. capacity, connectivity, technology). Two major components of the Roadmap development included stakeholder and community engagement.

SMART CITY INITIATIVE

In March 2021, Long Beach achieved a significant milestone by adopting a Smart City Strategy that provides guiding principles, strategies, and objectives for the City to leverage advancements in emerging technology to improve operational efficiencies and outcomes for residents. The approval of the Smart City Strategy was a culmination of 18 months of community, staff, and tech industry input from over 800 people on how to position Long Beach as a “smart” city.

The Smart City Strategy provides a series of policies, programs, strategic priorities, and principles to coordinate a citywide approach to leveraging emerging technology across all City Departments. The Smart Cities Program Manager leads the implementation of the strategy and cultivation of the local ecosystem of technology partners and community members. Learn more about the Long Beach Smart City Initiative.

THE GUIDING PRINCIPLES OF THE SMART CITY INITIATIVE INCLUDE:

1. Design for Equity: Reducing historic inequities and disparities by ensuring technology advancements are accessible to all and improve quality of life for communities that have been underserved.
2. Earn Public Trust: Building public confidence through excellence in data privacy, data transparency, and community engagement.
3. Cultivate Local Expertise: Promoting place-based growth by supporting Long Beach entrepreneurs and businesses, improving workforce job-readiness, and building partnership networks
4. Build Civic Resilience: Improving capacity to respond to the most pressing civic challenges using data-informed decision-making.